Create and Send Invoices

Eigenn separates the edit stage from the delivery stage. You can therefore review the invoice before it becomes an active receivable. The form autosaves draft work. The final delivery action decides one of three results. Eigenn finalizes the invoice without email, finalizes and emails it, or schedules it for later delivery.

Before You Start

• Sign in and select the team that issues the invoice.
• Review Settings → Invoices for the defaults: invoice numbers, payment terms, tax strategy, reminders, PDF attachment, currency, memo, and footer.
• Have the customer's name and billing email ready. You can select a customer that exists, or create one from the invoice form.
• Create reusable items under Invoices → Products if product usage and revenue attribution are important.
• Confirm the payment instructions, tax treatment, and legal details that your business needs.

Choose a Creation Experience

1. Open Invoices → Invoices.
2. Select one of the create controls:
   • Quick create invoice opens the invoice form in a sheet. You stay on the list.
   • Create invoice with preview opens the full-page form with a side-by-side preview on larger screens.

Use quick create for routine invoices. Use the full-page form if you must see the document and the email presentation together when you change the invoice.

1. Select or Create the Customer

1. In Customer, select Select customer.
2. Search for the customer and select the correct record.
3. If the customer does not exist, select Create customer.
4. Complete the customer record.
5. Select the new customer in the invoice.
6. Confirm the customer name, billing address, and email that the invoice shows.

The invoice must have a customer before it can autosave and finalize. Create & send also needs a usable customer email for successful delivery.

2. Confirm Invoice Identity and Dates

Review the invoice header fields:

• Template
• Invoice number
• Issue date
• Due date
• Sender details
• Logo

Invoice numbers must be unique in the team. If you use a custom number that already exists, the form shows Invoice number already exists. The form also disables final submission until you correct the number.

Select Payment Terms: Due on receipt, Net 15, Net 30, or Net 60. Eigenn recalculates the due date from the issue date.

3. Set the Currency Before You Add Items

1. Select the invoice currency.
2. Confirm that it agrees with the customer's agreement.
3. Confirm that it agrees with any catalog products that you plan to use.
4. Add items only after the currency is final.

When you change the currency, Eigenn clears every line item. This behavior stops the silent reuse of values from one currency in another currency. But it also means that you must enter unsaved line-item changes again.

4. Add Line Items

For each item:

1. Select the description field.
2. Select an active catalog product, or enter a custom line-item name.
3. Enter the quantity.
4. Confirm the price and unit.
5. Enter line-item tax when the template shows that column.
6. Select Add item for another line.
7. Reorder or delete rows when necessary.

When you select a product suggestion, Eigenn fills its saved name, price, and unit. Eigenn also links the line to product reporting. Suggestions show only active products that match the invoice currency. A custom line that you enter stays valid. But Eigenn cannot guarantee that this line contributes to product usage, MRR, ARR, or revenue reporting.

5. Review Totals and Payment Details

Confirm the subtotal, discount, tax, VAT, and total that the form shows. Then review:

• Payment collection choice
• Payment instructions
• Notes for the customer
• Footer
• Custom fields such as a purchase order or project code
• Tax ID and VAT presentation
• QR code and PDF attachment options
• PDF page size

The form shows the Request payment and Autocharge customer choices. But the final Delivery action is the authoritative control for creation and email behavior. Do not use the Autocharge choice alone as proof that Eigenn charged a saved payment method. Confirm the payment record or the provider record after you submit the invoice.

6. Confirm the Preview

In the full-page form on a large screen:

1. Open Invoice PDF.
2. Examine the document.
3. Open Email.
4. Confirm the message that the customer gets.
5. Read the Payment page tab for a description of the payment experience.
6. Select Preview invoice to open the invoice as the customer sees it.

Preview invoice becomes available only after the draft has a shareable token. The PDF and email views update when you make a change. The Payment page tab is now an information placeholder, not a live checkout. On smaller screens, the form hides the side preview. If you select Hide preview, the current full-page form does not show a control that restores it. Open or refresh the form again to show the preview.

7. Confirm the Draft Save

After you change the form and select a customer, look at the footer for:

• Saving... when Eigenn stores the draft
• Edited ... ago after a successful draft save
• Preview invoice when a public token is available

Eigenn waits a short time after your changes before it saves the draft. A draft save also needs a selected customer and a valid invoice number. Do not close the page when Saving... is visible.

8. Choose the Delivery Action

Open Choose invoice delivery action. Then select one action:

For Schedule:

1. Select a future date.
2. Enter a future Send time.
3. Resolve Schedule time must be in the future if it appears.
4. Select the scheduled submit button.

When you press Enter in the form, Eigenn does not submit the invoice. Select the primary action button after the form becomes valid.

9. Confirm the Result

After you submit the invoice, Eigenn opens the invoice record. Check:

• Invoice number, customer, currency, and total
• The expected Unpaid or Scheduled status
• Issue, due, sent, or scheduled dates
• Invoice link
• Line items and payment instructions
• Activity and communication history
• PDF availability for a finalized invoice

For Create & send, Eigenn generates the document and sends the email after it finalizes the invoice. The invoice can show Unpaid before its sent date or its activity appears. Wait for the delivery event. Do not submit the form again.

For Schedule, confirm Scheduled at. Then open Invoices → Invoices → Scheduled and confirm that the record is in the scheduled queue.

Statuses and Important Edge Cases

• Autosave can create a Draft before you select the final delivery action.
• Create invoice does not leave the record in draft. It moves the record to Unpaid and does not send an email.
• Create & send also moves the invoice to Unpaid when Eigenn processes the delivery.
• Schedule needs a future date and time. It moves the invoice to Scheduled.
• If you cancel a scheduled send later, Eigenn returns the invoice to Draft.
• If you change a scheduled delivery to an immediate action, Eigenn replaces the pending schedule.
• The form can stay disabled when the customer, invoice number, line-item name, or schedule is invalid.
• Product suggestions can disappear when the invoice currency and the product currency are different.
• A shareable invoice link is sensitive customer billing information. Send it only to the intended recipients.

Troubleshoot

The submit button is not available

Confirm that the invoice has a customer, a unique invoice number, at least one named line item, and valid dates. Correct any visible field error. For scheduled delivery, confirm that the date and the time are still in the future.

The draft does not show Saving or Preview invoice

Make a change, select a customer, and correct any invoice-number error. Eigenn starts a draft save only after the necessary context is valid. Eigenn also pauses for a short time when you enter text.

A currency change removed my items

Eigenn clears the items by design. Set the currency first. Then enter the items again in the new currency and recalculate the totals.

A catalog product does not appear

Open Invoices → Products and confirm that the product is active. Confirm that it uses the same currency as the invoice. Then return to the item field and search again.

The customer was not emailed

Confirm that you selected Create & send. Confirm that the customer record has the correct email. Confirm that the invoice activity shows a send event. If Eigenn created the invoice without a send, review the current status first. Then use a supported send or reminder action.

The invoice number already exists

Use a different number, or let the team's strategy for invoice numbers supply the next number. Do not use the same number again for another invoice in the same team.

The scheduled invoice did not send

Open Invoices → Invoices → Scheduled and confirm that the invoice still has a future Scheduled at value. If the invoice returned to draft, someone canceled the schedule. If the scheduled time passed and no delivery activity appeared, review the invoice record first. This review stops a duplicate delivery when you schedule the invoice again.

The customer payment page preview is not interactive

The form's Payment page tab is now a placeholder. Select Preview invoice, or use the saved invoice link, to examine the invoice as the customer sees it. Then confirm the payment method separately.

Related Pages

• Invoices
• Invoice Products
• Manage the Invoice Lifecycle
• Invoice Insights
• Customer Records